HP Envy Sleeps When Flipped to Tablet

[Cynicade]

I use my laptop for art and notes, so when my Surface Pro broke, I was happy to find another laptop that would convert into a tablet. It worked for a while, but recently when I flip the screen back to be flat with the bottom of the laptop, the screen shuts off and will not come on while in that position.

Any clue how to fix this???

[Jeet_singh]

@Cynicade,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you have an HP Envy X360 Notebook. I read that the laptop keyboard does not switch to tablet mode. Not worry, I'll do my best to help you. 

For better clarity and to assist you correctly, I would require more information regarding this:

• Does the switch between desktop mode and tablet mode work correctly?

To answer your question the tablet mode may get disabled because of an update due to numerous reasons.

• The Intel Integrated Sensor Solution Driver which is a key driver to keep it enabled and to disable the keyboard may get disabled.
• The switch from tablet mode to desktop mode may not work correctly after the update sometimes.
• Also, It would be impossible to pinpoint which update causes this action as it could be a bunch of cumulative updates or one specific update that causes this.

• Besides these updates which cause this to happen can vary as well.
• Sometimes it could be that the issue is hardware related, with the sensors not working correctly and the Windows updates could be coincidental.

For now, please try these steps:

Go to control panel

2. Go to Display

3. Go to Adjust Resolution

4. Be sure "Allow the screen to auto-rotate" is CHECKED.

If this does not work then try this link:  HP Notebook PCs - Switching Between Tablet Mode and Desktop Mode (Windows 10)

Also, uninstall the keyboard in device manager and restart the computer.

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode.

Solution 2:

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Solution3

• If it does not please perform a complete system recovery again to factory settings.
• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver from  https://support.hp.com/us-en/drivers and follow the on-screen instructions.
• Please run the Intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running HP support assistant.
• This should do the trick for you if there is no hardware issue with the computer.

Solution 4: 

Go to Device Manager > System devices > Intel Integrated Sensor Solution and ensure that the driver is enabled.

Solution 5:

Goto path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation

Check the value of Enable file if it is 0 rotation will be OFF, if 1 rotation will be ON.

Restart and Auto rotation will work. 

Note: The lock rotation button in display settings will still be disabled

 Solution 6

Backup your important data and perform a system recovery to factory settings on your computer by following instructions from this link:  HP PCs - Performing an HP System Recovery

This should do the trick for you.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,