HP Envy Start Menu, Search and Message will not open. Bootup message may need to replace battery.

[foxbaron]

Main issue is loss of start menu.  Can't perform suggestion to run sfc/scannow as search is inactive.  Support Assistant will download but not install, can't finish extract.  I am open to suggestions to resolve.

Laptop is very slow after each windows update, sometimes reboot several times.  Use as a backup device so it is updating weekly when I turn on.  Have been getting message about low battery for a while on startup.

I may have tried to upgrade to windows11 a while back but was unsuccessful.  Not sure if these issues are related or not.

[Irfan_06 · Accepted solution]

Hi @foxbaron,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[foxbaron]

First test on battery failed so believe that is causing other issues.  Thank you for posting the steps to test system.  Now if I can find a replacement, all will be well.  Thank you very much for your help. 

[Irfan_06]

Hi @foxbaron,

Happy to hear that the issue has been isolated as the battery failure. I appreciate your efforts in performing the steps and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support