09-11-2019 07:19 PM - edited 09-12-2019 11:50 AM
I tried awakening my laptop after it went into sleep mode. Screen remained blank for several minutes. I pressed the power button and held it to reset the laptop. When it turned on, the light was on, the fan is on, and the little hard drive light next to the headphone jack is on, but the screen still black. I tried resetting the BIOS by holding the windows key + b and it ran through this process. After restarting itself, the HP logo comes on but then goes black. I tried resetting the CMOS, same thing happened. After an hr of running circles with phone support, rerouting me back to the same #... I'd figure I'd try here. Someone please help!
I ran the hardware diagnostics by pressing F2 at start-up. I did a quick hard drive check on drive 1, here are the results:
SMART Check: Passed
Short DST: FAILED
Failure ID: 9SGBH9-8Q49JE-GXGGRF-60S603
Product ID: 1KS87UA#ABA
09-12-2019 03:54 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
Little Boy Blue, come blow your horn.
09-12-2019 08:15 AM
Thank you for taking the time to respond. I'm sure you used a template response nd didn't type all that without noticing this is a laptop, not a desktop as your response assumes. Do you have a resolution for my product description?