HP Envy Won’t Start Black Screen

[dalewis01]

I was working on my laptop when the screen went all white. I shut it down and when I turned it back on, the power button light is on and a fan noise is heard, but the screen is black as if the laptop is powered down. I have tried all suggestion (BIOS reset, hard reset, HDMI plug into another monitor), but no luck. Please help!

[The_Fossette]

@dalewis01,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[dalewis01]

@the_fossette 

None of those worked.

[The_Fossette]

@dalewis01,

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support to check the available service options for your computer.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!