HP Envy X360 convertable fails to shut down just restarts again

[Soz747]

Hi All

When i try to shutdown my HP Envy x360 it keeps restarting, i have switched off the auto restart in Advance. I ran a health check on my laptop drivers, bios all up to date. Can anyone confirm if this is a common issue with HP or is there anything else i can try ?

Thanks Soz747

[Kuroi_Kenshi]

Hi @Soz747,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the laptop which is not shutting down properly!  

We're thrilled to have the opportunity to assist you and provide a solution.

The issue where your HP ENVY x360 - 15-ds0502sa restarts instead of shutting down is often caused by Fast Startup, BIOS settings, or power management issues. Here’s what you can try to fix it:

Disable Fast Startup

Fast Startup can sometimes cause restart issues instead of a full shutdown.
 

1. Press Win + R, type powercfg.cpl, and hit Enter.
2. Click Choose what the power buttons do (left panel).
3. Click Change settings that are currently unavailable.
4. Scroll down and uncheck Turn on fast startup (recommended).
5. Click Save changes and restart.

Change Power Settings

Sometimes, the system misinterprets the shutdown as a restart due to ACPI power settings.
 

1. Press Win + X → Device Manager.
2. Expand System Devices → Right-click ACPI Fixed Feature Button.
3. Select Disable device.
4. Restart your laptop and test shutting it down again.

 

[Kuroi_Kenshi]

Check Advanced Power Settings

1. Open Control Panel → Power Options.
2. Select Change plan settings for your current plan.
3. Click Change advanced power settings.
4. Expand Power buttons and lid → Power button action.
5. Set Power button action to Shut down.
6. Expand Sleep → Allow wake timers → Set to Disable.

Modify BIOS Settings

Some HP laptops have BIOS settings that cause restart issues.
 

1. Turn off your laptop.
2. Press Esc repeatedly while turning it on, then press F10 to enter BIOS.
3. Look for Power Management settings.
4. Disable Wake on LAN or any Wake Timers.
5. Save and Exit.

Perform a Full Shutdown

Instead of clicking Shutdown, try forcing a full shutdown.
 

• Press Win + X, select Terminal (Admin) or Command Prompt (Admin).
• Type:
• Press Enter.

 

[Kuroi_Kenshi]

Run Windows Troubleshooter

1. Open Settings → System → Troubleshoot.
2. Select Additional Troubleshooters.
3. Run Power Troubleshooter.

Perform a Clean Boot

A background service may be causing this issue.

1. Press Win + R, type msconfig, and hit Enter.
2. Go to the Services tab.
3. Check Hide all Microsoft services, then click Disable all.
4. Restart and test shutting down.

Check Windows Updates & Drivers

• Go to Settings → Windows Update → Check for updates.
• Open Device Manager, expand Intel Management Engine Interface, right-click → Update driver.

HP UEFI Hardware Diagnostics

If none of the above steps work, test your hardware:

1. Turn off the laptop.
2. Press Esc repeatedly while turning it on.
3. Select F2 - HP Diagnostics.
4. Run Component Tests → Power Test.

Reset Windows (Last Resort)

If everything fails, consider resetting Windows:

1. Settings → System → Recovery.
2. Click Reset this PC → Keep my files.
3. Follow on-screen instructions.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,