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Snuffy41
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Message 1 of 2
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HP Envy asking for Admin password or Power on password after downloading a bogus Windows 11 update

HP Recommended
HP ENVYX360
Microsoft Windows 10 (64-bit)

I was asked while on Internet if I wanted to upgrade to Windows 11. I said YES. After a few seconds I was asked to enter the administrator password or the Power on password. I have no idea what they are. I Googled the problem, and followed instructions but didn’t work. I removed battery and CMOS battery. I put in anything as a password 3 times and got a code. But when I input the code as a password, that didn’t work either. Is there any hope to get my computer back? Thanks for any help you can give me. 

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WAWood
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Message 2 of 2
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@Snuffy41 

You should not be blindly following suggestions received from the Internet! Sounds like you got SCAMMED -- a the Internet is NOT going to ask to upgrade your PC -- under any conditions.

 

MS won't be releasing Win11 to the public until October 5th -- and even then, you will see an option in Windows Update to do the upgrade, not from the Internet.

 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.

 

 



I am a volunteer and I do not work for, nor represent, HP
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