HP Envy freezes during dual display while using HP Pen in OneNote

[Ajord]

My computer completely freezes while writing/drawing in one-note while connected to another screen through HDMI. Waiting for it to unfreeze, unplugging from the screen does not fix this. I have to hold the power button down for it to restart.

[praveen196]

@Ajord Welcome to HP Community!

I understand that the HP Envy freezes during dual display while using HP Pen.

Do not worry. I will try to fix the issue.

Try testing the hardware -

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.

If the test result comes as "Pass", try these steps to update the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Step 4 Download and install the BIOS -

Refer to this document for steps - HP Notebook PCs - Updating the BIOS (Basic Input Output System)

You may also refer to - HP PCs - Computer Locks Up or Freezes (Windows 10,

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[praveen196]

@Ajord

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂