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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Envy locking up when using any browser

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01-11-2021 01:23 PM
I've been struggling with frequent lockup issues related to any browser use. I thought reinstalling Win10 could fix the problem. I did a 'Reset' and it was supposed to wipe my drive and apps clean but it left quite a bit of stuff that turned out to be ok. So, I start installing work related software. Visual Studio, and SQL Server. All is well. no crashing lockups requiring a reboot. Then, I installed Spotify to listen to some music and the lockup's recurred! I haven't used Spotify since, listening to my local music instead and I haven't had a lockup since dropping Spotify. There is something about Spotify with browsers open that causes this horrible lockup condition.
Solved! Go to Solution.
Accepted Solutions
01-14-2021 11:15 AM
I reviewed your post and I understand that the computer is locking up when you use Spotify on the browser.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Have you tried using the Spotify app?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-14-2021 11:15 AM
I reviewed your post and I understand that the computer is locking up when you use Spotify on the browser.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Have you tried using the Spotify app?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee