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MichaelScottMM
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Solved!

HP Envy locking up when using any browser

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HP Envy
Microsoft Windows 10 (64-bit)

I've been struggling with frequent lockup issues related to any browser use. I thought reinstalling Win10 could fix the problem. I did a 'Reset' and it was supposed to wipe my drive and apps clean but it left quite a bit of stuff that turned out to be ok. So, I start installing work related software. Visual Studio, and SQL Server. All is well. no crashing lockups requiring a reboot. Then, I installed Spotify to listen to some music and the lockup's recurred! I haven't used Spotify since, listening to my local music instead and I haven't had a lockup since dropping Spotify. There is something about Spotify with browsers open that causes this horrible lockup condition. 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 3 of 3
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@MichaelScottMM

 

I reviewed your post and I understand that the computer is locking up when you use Spotify on the browser.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Have you tried using the Spotify app?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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MichaelScottMM
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I should have also noted that I have a Samsung 27" HDMI monitor connection to the laptop which could play a role.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 3 of 3
Flag Post
HP Recommended

@MichaelScottMM

 

I reviewed your post and I understand that the computer is locking up when you use Spotify on the browser.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Have you tried using the Spotify app?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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