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Locked

‎07-31-2022 11:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Envy m7 u009dx

 

Since new, boot time has been brutally long for this laptop.  Often, 20 minutes.  Contacted HP many times, their tech support was nearly useless.  They had be do disk cleanup, things like that.

 

I poked around blogs, found very old posts,  mostly related to broken windows updates.  this is not the problem here.  Wondering if anyone has found an update or configuration change to fix this.      

 

I usually hibernate, and just started from there, this "boots" reasonable time.  But if the power goes out, its back to half hour startup.    I can't believe HP left customers in the lurch like this.

Category:
1 REPLY 1

‎07-31-2022 03:42 PM

HP Recommended

Hello @Reddgreen10 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update

HP PC Hardware Diagnostics UEFI

7.2.1.0 Rev.A40.3 MBJul 18, 2019Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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