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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Envy makes crackling sounds and locks up

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06-20-2022 02:34 PM
When I am in windows 10 and attempt to play a video, the laptop starts to make crackling sounds and locks up.
06-24-2022 08:27 AM
Hi @SteveDski
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing crackling sound-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Could you confirm if it only happens while playing videos on the system?
Does the computer lockup when a particular application is turned on or is it random?
Is it constantly making the buzzing sound or is that based on a certain application as well?
have you done any hardware tests to identify the issue?
While you respond to that, here's what I recommend:
Use this article for Testing for Hardware Failures (Windows 10, for notebook computers.
Step 1: Unlock the unresponsive computer
Step 2: Update device drivers
As a part of troubleshooting, update drivers and software for your computer using Windows Update. For more information and detailed instructions, see HP PCs - Updating Drivers and Software with Windows Update (Window 10, .
Step 3: Update the BIOS
If lockups still occur, update the BIOS. HP releases BIOS updates that can resolve problems related to lockups. Go to the HP Software & Driver Download (in English) page and look for a BIOS update. If a BIOS update is available, download and install the update according to the instructions on the download page.
If a BIOS update is not available or does not resolve the lockups, continue to the next step.
Step 4: Check and clean air vents to prevent overheating
If the computer locks up at random times or shortly after turning on the computer, the computer might be getting too hot or a hardware component might be failing. Dusty or dirty air passages and vents can cause overheating.
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-25-2022 03:47 AM
Hello @SteveDski
(1) Plugin Power Charger !
(2) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.70 Rev.A | 12.3 MB | Nov 3, 2017 | Download |
(3) Install audio driver (again)
IDT High-Definition (HD) Audio Driver | 6.10.6491.0 Rev. | 44.0 MB | Sep 30, 2013 | Download |
(4) Reboot your notebook and test again ...
best regards
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