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HP Recommended
HP ENVY 17t-j100 Quad Edition CTO Notebook PC
Microsoft Windows 10 (64-bit)

When I am in windows 10 and attempt to play a video, the laptop starts to make crackling sounds and locks up.

HP Recommended

I have a n hp envy 17t-j100 quad edition cto notebook that makes crackling noise and then freezes up. Can anyone help me with this?

HP Recommended

Hi @SteveDski 


Welcome to the HP Support Community. Thanks for bringing this to our notice.


I see that you are facing crackling sound-related issues on your system. Do not worry, we are here to fix it.


May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Could you confirm if it only happens while playing videos on the system? 


Does the computer lockup when a particular application is turned on or is it random?

Is it constantly making the buzzing sound or is that based on a certain application as well?

have you done any hardware tests to identify the issue?


While you respond to that, here's what I recommend:


Use this article for Testing for Hardware Failures (Windows 10, for notebook computers.


Step 1: Unlock the unresponsive computer


Step 2: Update device drivers

As a part of troubleshooting, update drivers and software for your computer using Windows Update. For more information and detailed instructions, see HP PCs - Updating Drivers and Software with Windows Update (Window 10, :smiling_face_with_sunglasses:.


Step 3: Update the BIOS

If lockups still occur, update the BIOS. HP releases BIOS updates that can resolve problems related to lockups. Go to the HP Software & Driver Download (in English) page and look for a BIOS update. If a BIOS update is available, download and install the update according to the instructions on the download page.

If a BIOS update is not available or does not resolve the lockups, continue to the next step.


Step 4: Check and clean air vents to prevent overheating

If the computer locks up at random times or shortly after turning on the computer, the computer might be getting too hot or a hardware component might be failing. Dusty or dirty air passages and vents can cause overheating.





Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 


I am an HP Employee
HP Recommended

Hello @SteveDski 


(1) Plugin Power Charger !


(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.70 Rev.A12.3 MBNov 3, 2017Download


(3) Install audio driver (again)

IDT High-Definition (HD) Audio Driver

6.10.6491.0 Rev.44.0 MBSep 30, 2013Download


(4) Reboot your notebook and test again ...


best regards


Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much


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