• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-01-2024 02:47 AM

HP Recommended
Product: HP ENVY x360 - 15-dr1018tx

When powered on power button lights up and caps lock blinks 3 times slowly and 4 times quickly - white. Fans start running super loud.

 

Can't access BIOS menu or anything else with key presses.

 

Laptop was working perfectly a few hours ago and was closed but not turned off.

Category:
2 REPLIES 2

‎04-01-2024 03:12 AM

HP Recommended

Hi,

Try performing a power reset and see if it helps. Here is a guide

https://support.hp.com/us-en/document/ish_1997208-1551050-16

 

When you attach the charger does the charging light come on? What color?

 

Hope it helps,

David

Was this reply helpful? Yes No

‎04-01-2024 03:18 AM

HP Recommended

A power reset is actually the only way I can turn it off so I've done that a few times, doesn't help.

 

Orange charging light is coming on when plugged in

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.