HP Envy won't turn on

[Monique1234]

Just got this laptop, have used it less than 2 weeks, brand new.

It won't turn on. No lights. I can hear the fan. The back is a little warm in one section. The battery does not come out that I can see. Please help!

[Echo_Lake]

@Monique1234

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

• Step 1: Performing a hard reset (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Connecting an external monitor to test the display
• Step 3: Recovering the notebook BIOS using a key press combination
• Step 4: Reseating the memory modules
• Click here: https://support.hp.com/in-en/document/c03518165 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Monique1234]

Thanks for your help. I ended up calling tech support and they guided me.

Holding power button and f6 for about 30 seconds (had to hold it longer than the directed 20 seconds) and it powered up.

He said it was likely caused by static in the battery...

[Echo_Lake]

@Monique1234

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.