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Alyssaz2
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Message 1 of 3
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HP Envy x360 15m-dr1011dx won't turn on, has power light, fan will turn on for about 2 seconds then

HP Recommended
Envy x360 15m-dr1011dx
Microsoft Windows 10 (64-bit)

Hi, I have a HP Envy x360, model #15m-dr1011dx. It's only a year old and I don't use it every day, and I keep it in perfect condition. The other day there was a notification on my computer, on the taskbar on the bottom. It was from the HP Assistant stating that there was an update that I needed to perform. I have received other notifications like this before and I didn't think twice about it. The update had something to do with the BIOS. It said that my computer would restart after the update was installed. The computer shut down when it was done with the update, but it never started again. Now, the power light will come on, the fan will come on for 2 seconds then stops,  and no other sounds at all. There's no blinking lights or beeps coming from it either. I've tried the hard restart, plugging my laptop into an external monitor, starting the pc by holding down the windows key and the "B" key and also the "V" key, starting my pc and pressing esc, starting it and pressing the F10, and nothing has worked. My battery is not removable. My OS is Windows 10 (64 bit). I have even removed and reseated the RAM. Nothing has worked. I took it to Best Buy to see if their Geek Squad could do anything about it and they suggested that I contact HP and convince them that this is their fault, since it was their HP Assistant that suggested I perform this update. I'm thinking that might just fall on deaf ears. I've seen hundreds of other posts on here, from other people having the same problem that I am. I don't see how HP can get away with this. My warranty had only expired a month before I get this notification from the HP Assistant to update my BIOS, and now my pc is completely useless (pretty convenient). Don't bother trying to contact HP support, they won't even give you their phone number unless you have a warranty with them. I will never buy another HP product again and I will make sure to tell everyone I know, how shady HP really is. Any help would be GREATLY appreciated. Thank you in advance. 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

HI@Alyssaz2 , Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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Alyssaz2
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Message 3 of 3
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Thank you for replying to my post. I really do appreciate you trying to help.  Unfortunately, none of the suggestions worked. My laptop does not have a CMOS battery, but I did the CMOS reset anyway. I also did the other suggestions you offered.  I think I've tried every single possible solution that the HP website gives to troubleshoot this type of problem. It's really frustrating when HP gives you suggestions for updates to your pc, and the updates render your pc useless. I've seen posts on here as far back as 2010, that have had similar issues with a BIOS update that caused their pc's not to work. I think HP should do the right thing and fix the damage that these updates are causing. Not everyone has hundreds of dollars to waste on repairs or a new pc, when it becomes useless. Thank you again for your help.

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