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‎02-23-2023 02:53 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr0011dx
Operating System: Microsoft Windows 10 (64-bit)

About 5mins ago @ 4:40pm my laptop decided that it was going to do some updates after I just finished charging it to full and the computer was completely fine and working. It starts the updates shows black screen with text stating updating computer, then goes to blue screen saying 30% then it says Restarting.. and then after that it went to black which I thought it would just restart and it would be fine. But after it went black for awhile I was wondering if it just was slow or it shutdown so I pressed the power button and nothing happened.

 

i figured maybe it needed some power or something for the update even though it was fully charged so I plug it in and no indicator light comes on that it’s charging so I click the power button and nothing happens. I even tried the USB-C port for power and still nothing happened.

 

now it won’t turn on or even show that it’s charging after the update and now I’m stuck with a computer and assignments due on Feb 24, 2023 and assignments all next week. 

i really need a solution since this is the only computer I have and I don’t know what’s wrong.

 

Thanks

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