HP Envy x360 Model -ds1010wm Black Screen, Loud Fans, and No Caps lock

[Huntingmantyler]

My laptop has a black screen when I turn it on and the fans get really loud. I have tried everything to fix it. I have tested it without battery, taking Ram out and different Rams. Fans have no dust and battery is not swollen. What do I do?

[Raj_05]

Hi @Huntingmantyler,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a severe issue with your HP Envy x360. Given the black screen, loud fans, and non-responsive Caps Lock indicator, it might be a hardware issue, but let's try a few more troubleshooting steps to see if we can narrow down the problem.

Hard Reset:

• Disconnect all peripheral devices (e.g., USB drives, external monitors).
• Disconnect the power adapter.
• Remove the battery (if it's easily removable).
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Reconnect the battery and power adapter, then try to power on the laptop.

BIOS Recovery:

• Turn off the laptop.
• Press and hold the Windows key + B, and while holding them, press and hold the Power button for 2-3 seconds, then release the Power button but keep holding the Windows key + B until the BIOS recovery screen appears. If the BIOS recovery screen does not appear, proceed to the next step.

External Display:

• Connect your laptop to an external monitor or TV using HDMI or another compatible cable.
• Power on the external display first, then the laptop. This will help determine if the issue is with the internal display or the laptop itself.

Reset RAM:

• Make sure the RAM modules are properly seated. If possible, try booting with only one RAM module at a time to see if one of them is faulty.

Check for Beep Codes:

• Listen for any beep codes when you turn on the laptop. If there are any beeps, they can indicate a specific hardware issue.

CMOS Battery:

• If you are comfortable doing so, try resetting the CMOS battery. This can sometimes help with boot issues.

HP Diagnostics:

• If you can get to the HP logo screen, press F2 to run the HP Diagnostics tool to check for hardware issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Huntingmantyler]

Hi Alden4, 

I have done all those and it still does the same thing. Black screen. External display says no source found when I plug it in. What are my next options 

[Raj_05]

Hi @Huntingmantyler,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support