HP Envy x360 bp-104nl not starting on

[Anish32]

I have bought my laptop few months back. Yesterday I have updated my laptop. Since update my  laptop not starting on when I powered on screen goes nothing. I don't know what's happening with my laptop I really worried can someone please help me with this problem.

My model hp envy x360 bp-104nl

[asmita6658 · Accepted solution]

@Anish32

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not booting up since the recent updates.

Don't worry, I'm here to help! To better assist you -

1) Are you getting any error message? 

2) Have you tried any troubleshooting steps on your own before posting here? 

While you respond to that, let's try these steps -

Solution# 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Solution# 2 BIOS Retore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

Solution# 3 System Restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

If the issue still persists, run a Hard Drive test on the computer and let me know the outcome -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Hard Drive (extensive) test. 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!