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‎03-19-2024 07:25 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0023dx

Issue: Computer not taking charge. Computer not turning on.

Attempted solution:

  • Accessed internal battery to disconnect.
  • Held down power for 20 seconds.
  • Plugged in AC adapter.
  • White charging light turned on.
  • White power light also turned on.
  • Although the power light was on, the computer did not power up.
  • After a few minutes both lights turned off. 

Attempted Solution:

  • Followed same steps above with one difference
  • Difference: reconnected battery before plugging in AC adapter.
  • Same results.

 

Is this a battery issue? Trying to determine if I should purchase a new battery before taking it in for service. 

 

Category:
1 REPLY 1

‎03-20-2024 09:44 AM

HP Recommended

Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=MgDy0h9a7Jg
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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