HP Envy x360 resets randomly

[AlejoValenzuela]

My HP Envy x360 2-in-1 15-fh0000 restarts randomly without any blue screen. I updated the BIOS firmware, ran hardware and software tests with HP tools which end up passing with no issues mentioned. I enabled blue screens from the settings, but they never appear when this error occurs, the notebook simply restarts.
It also usually freezes without allowing any interaction, and I have to restart it using the power button.

[VikramTheGreat]

Hi @AlejoValenzuela,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for explaining the issue clearly. Random restarts and freezes without a blue screen on your HP Envy x360 15-fh0000 usually point to either power management conflicts, driver instability, or hardware-level triggers that don’t generate a stop code.

Here’s a structured approach to resolve this:

1. Check Event Viewer for Clues

• Press Win + X → Event Viewer → Windows Logs > System.
• Look for Critical or Kernel-Power (Event ID 41) entries around the restart time.
• If you see Kernel-Power without a bugcheck, it’s likely a sudden power loss or firmware issue.

2. Disable Automatic Restart

You already enabled BSOD display, but confirm:

• Go to Control Panel > System > Advanced System Settings > Startup and Recovery.
• Uncheck Automatically restart. This ensures any hidden stop errors will show.

3. Update AMD/Intel Chipset & Graphics Drivers

Even if HP tools passed, Windows Update or BIOS updates can leave drivers mismatched.

• Download latest drivers from HP Envy x360 15.6-inch 2-in-1 Laptop PC 15-fh0000 | HP® Support.
• Update chipset, graphics, and power management drivers manually.

4. Run HP Hardware Diagnostics (UEFI)

• Restart → Press Esc → F2 for HP Diagnostics.
• Run System Extensive Test (not just quick). This rules out intermittent RAM or SSD issues.

5. Check Power Settings

• In Control Panel > Power Options, select Balanced.
• Click Change plan settings > Change advanced power settings.
• Under Processor power management, set Minimum processor state to 5% and Maximum to 100%.
• Disable Fast Startup in Power Options > Choose what the power buttons do.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat