HP Envy x360 will not power up

[VH5150ou812]

HP Envy x360 

SN [personal info removed]

ProdID 9U601#ABA

New purchase June 2024

Laptop will not power up or charge.

It worked perfectly. Now nothing.

Traveled from US to Bora Bora on Monday.
Laptop was safely in my computer backpack during the entire trip, except for a few minutes thru airport security.

PLEASE HELP!

Thank you.

[Irfan_06]

Hi @VH5150ou812,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not powering on.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Try connecting an alternate charger which is compatible to confirm if there is an issue with the charger or try the same charger on another laptop that uses the same type of charging port.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support