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‎07-02-2024 11:46 AM

HP Recommended

My laptop will not start.  I have exhausted all of the options on the Windows Microsoft website, including system restore.  I have tried to reset the computer but am getting an error message that there was a problem resetting the PC, and that no changes were made.  I have tried the hard reset by removing the power source (not the battery yet) and holding the on key down for 20 seconds.  Any ideas?

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1 REPLY 1

‎07-03-2024 06:21 PM

HP Recommended

When you say it does not start, is there no sign of life, including no lights or fan noise? Or is it actually starting but the screen is blank?



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