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‎11-07-2021 07:17 AM

HP Recommended
Product: G42-380LA
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm looking for some help with a G42-380LA notebook. I received this laptop not booting, with a black screen and blinking caps lock. I took it apart and found out that the previous person who opened this machine had cleaned the old thermal paste but had not put on new paste (How?!?!?). I applied some Artic MX-2 and changed the thermal pad on the GPU (ATI/AMD Mobility 4250). After that I reassembled the computer and turned it on. It worked, I thought I had fixed it. The next day I turned it on again and once more, black screen and blinking caps lock. I tried powering it on a second time and it booted. Normally I have to power cycle the machine 2-3 times, and it boots when it feels like it, basically. I had updated this machine from 2GB to 8GB of RAM, and installed a SATA SSD. When it boots, it works perfectly fine. But that's when it wants to boot.

 

I am absolutely stumped and cannot find a solution. If anyone could give some tips or help out, I'd be very thankful.

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