HP G72 problem of not loading windows 10 professional

[countryjet123]

Hi, I have problem with HP G72 laptop, when I start the laptop only HP Logo I see on screen, If i press and F11 or Esc or and F numbers it does not go ahead, its stuck, I tried alot different keys but no way. I need help, please help me. Thanks.

[ub6424]

Hello @countryjet123 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[countryjet123]

Hi, Thanks for your reply and help. I just tried a tip from internet and that was I remove electric cable and battery from the laptop, then I press Power Button for 15 Seconds, and then I put the battery again in laptop, and start the laptop and windows load. 

Once again I am thankfull for your quick help.

[ub6424]

---

@countryjet123 wrote:

Hi, Thanks for your reply and help. I just tried a tip from internet and that was I remove electric cable and battery from the laptop, then I press Power Button for 15 Seconds, and then I put the battery again in laptop, and start the laptop and windows load. 

Once again I am thankfull for your quick help.

---

You're welcome !

Good luck

[ub6424]

Hello @countryjet123 

I would suggest a check after the operating system is working again.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[countryjet123]

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HAMZA
System Manufacturer Hewlett-Packard
System Model HP G72 Notebook PC
System Type x64-based PC
System SKU VY080EA#ABD
Processor Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, 2133 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.37, 07/04/2011
SMBIOS Version 2.6
Embedded Controller Version 54.87
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 1426
BaseBoard Version 54.57
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1566"
Username HAMZA\Hamza
Time Zone W. Europe Summer Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.86 GB
Available Physical Memory 1.36 GB
Total Virtual Memory 7.74 GB
Available Virtual Memory 4.98 GB
Page File Space 3.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[ub6424 · Accepted solution]

Hello @countryjet123 

You are using a very old notebook...

BIOS F.37 Rev. A is the latest for G72-120EG
Compatible devices:
VY080EA, VY080EAR

Use HP Diagnostics for Windows:

- Perform all tests

- Test your battery

- Check your hard drive ( S.M.A.R.T. Test, Short and Long DST drive self test )

Check Notebook:

- Test RTC (realtime clock) CR2032 battery. Should have 3V (volts)

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck