HP LOGO FREEZE OPON INSTALLING DISPLAY ADAPTER

[feabooTech]

Hi, so I install my Iris Xe graphics on my laptop using the driver assistant tool and when it is about to complete, my screen turned black. when I try to start my laptop again, the logo freeze occurs. I tried to install in safe mode but no use. The laptop uses Soc, so I am sure the processor is ok but not sure about the IGPU.

[Garp_senchau]

@feabooTech, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Hey, it sounds like you've run into a pretty tricky issue there. The fact that the screen turns black and the logo freezes when booting up suggests there could be a problem with the graphics driver installation, especially since you mentioned it happening after installing the Iris Xe drivers.

Here are a few things you can try:

Perform a Hard Reset

Sometimes, performing a hard reset can help if the laptop is stuck in a loop due to a failed driver installation.

Power off your laptop.

Remove the battery (if removable).

Press and hold the power button for about 30 seconds to drain any residual power.

Reconnect the battery and try turning it on again.

Uninstall the Faulty Graphics Driver

Access Safe Mode, follow these steps:

Go to Device Manager.

Under Display Adapters, right-click on the Intel Iris Xe Graphics and select Uninstall Device.

After uninstalling, restart the system and Windows should try to reinstall a generic display driver.

If the issue was caused by the Iris Xe driver, this may get you back into Windows.

Use System Restore

If the issue started after installing the driver, you can try to restore your system to a previous point before the installation:

Boot into Advanced Startup by turning your laptop off and then back on three times.

On the Choose an option screen, select Troubleshoot > Advanced options > System Restore.

Choose a restore point before the driver installation and follow the steps.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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