HP Laptop 15-bl012dx

[Dintin]

Support Community,

Last night I experienced a sudden shutdown of my Laptop while doing routine office work. I am unable to power on the device and there is no LED light at the charging port. I've been through the self help guides for this category of issues, no luck. Changed outlets, checked power cable connection, condition, power dumped the device, nothing.

It appears this is another case of a dead motherboard on this model of laptop. I bought this premium laptop because I didn't want to face these kinds of issues  like unreliability and epecially data loss. I am beyond frustrated that this issue is so prevalent in an expensive device. I'm even more frustrated that my premium device is bricked with my very important business information onboard. 

I've been scouring the internet, there are hundreds and hundreds of posts on various forms discussing this issue, and a significant number of the people impacted by this substandard MOBO issue are weeks or months out of the warranty date. It's very disappointing that such a widespread issue isn't being publicly addressed by HP, but instead, people are being told  by HP support that the solution is to shell out another 500 dollars for repairs, and that their data is going to wiped in the process. That is not an acceptable answer given the prevalence and severity of this issue.

HP support, I am open to hearing my options . 

[kevin-t · Accepted solution]

@Dintin

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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