HP Laptop Freezes on Startup: Solutions and Request for Help.

[Eness__]

Hello, today my computer froze while playing a game. Sometimes it would freeze; we would turn it off and on using the power button. This time I turned it off, but when I turned it on the HP logo appears and it freezes again. It freezes right when it starts up. I ran HP's tests using the F2 key. When it comes to RAM scanning, it freezes at 7 percent. All other tests say "passed", but when it comes to memory scanning, it freezes. I wrote to HP support, but they never got back to me. They left it at a time when I needed it the most. I will leave sample photos. Thank you in advance

[Eness__]

 

 

  Screenshots when it froze. It also froze when it came to RAM scanning.

[Sneha_01]

Hi @Eness__,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop freezes during startup and the RAM scanning process in the built-in HP diagnostics freezes at 7 percent, it indicates a potential issue with your laptop's memory or other hardware components. Here's a step-by-step guide to troubleshoot and resolve the issue:

**1. Perform a Hard Reset

Power Off Laptop:

• Shut down your laptop completely.

Disconnect Power and Remove Battery:

• Unplug the power adapter and remove the battery (if removable).

Discharge Residual Power:

• Press and hold the power button for 15-30 seconds to discharge any residual power.

Reinsert Battery and Power Adapter:

• Reinsert the battery (if applicable) and reconnect the power adapter.

Power On Laptop:

• Try turning on your laptop and check if the issue persists.

**2. Test RAM Modules

Power Off and Open Laptop:

• Power off the laptop and remove the battery (if removable). Disconnect the power adapter.

Access RAM Modules:

• Open the RAM compartment on the back or underside of the laptop (refer to your laptop's manual for instructions).

Reseat RAM Modules:

• Gently remove the RAM modules and then reseat them in their slots. Ensure they are securely connected.

Test RAM Modules Individually:

• If your laptop has more than one RAM module, try booting with each module individually to see if the issue persists. This helps identify if a specific module is faulty.

**3. Check for Hardware Issues

Inspect for Loose Connections:

• Check all internal connections and components to ensure they are securely connected.

Examine for Physical Damage:

• Look for any signs of physical damage to the RAM, motherboard, or other components.

**4. Run Diagnostics in Safe Mode

Boot into Safe Mode:

• Restart your laptop and repeatedly press F8 or Shift + F8 during startup to enter Safe Mode.

Run Diagnostics:

• Once in Safe Mode, try running the HP diagnostics again to see if it still freezes.

**5. Update BIOS and Drivers

Download BIOS Update:

• Visit the HP Support website and search for your laptop model. Download and install the latest BIOS update available.

Update Drivers:

• Update your laptop’s drivers, especially those related to chipset and memory. You can find updates on the HP Support website or through Windows Update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Eness__]

I'm trying now. If it works, I'll let you know.

[Sneha_01]

Hi @Eness__,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support

[Eness__]

  

[Eness__]

 I don't quite understand, what should I do now?

[Eness__]

 

 

[Eness__]

I removed the RAM, put it back in, tried it in the same slot, and it froze again. Then we put it in the second slot, tried it, and it froze again.