HP Laptop Not Turning On

[feardamichael]

Hello HP, 

I have an HP Envy x360 16-ac0023dx. 

Today in class, the screen went black while I was using the laptop for schoolwork. It was charged, but the screen would not come back on. I ended up turning the laptop off and back on, and it would not boot up. 

Now I'm having this issue: 
-Turning on the laptop, the white power LED turns on and stays solid, and the fan runs for about 30 seconds or so, but the screen does not turn on (no backlight or anything), keyboard backlights don't turn on, caps lock LED doesn't turn on, and no sounds from the laptop. After about 30 seconds, the fan turns off but everything else stays the same. 

-Plugging in the laptop, the orange charge LED will come on like normal and when fully charged will change to white. Plugged in or not has no effect on the laptop not turning on. 

-I hooked the laptop to an external monitor via HDMI, but even then, the external monitor just says 'no signal'. 

-I've held the power button for 30 seconds to try to reset, I've held windows + B while powering on, I've held windows + V while powering on, I've let the laptop battery drain completely and then plugged it back in and tried again, no matter what I do, the laptop will not boot. 

It is unfortunately around 5 months past warranty, but I spent $700 on this laptop only around 17 or so months ago for school and can't afford to do that again. I am really needing it to work as today started a 25-credit term for me. 

Anything else I can try? Any way HP could do an out-of-warranty goodwill repair? 

Any and all help is appreciated, thanks so much in advance

[Rita_R2]

Hi, @feardamichael, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

HP Laptop Black Screen on Startup | Official HP Support Guide

Understanding HP Notebook PC Light and Beep Codes | HP Notebooks | HP | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[feardamichael]

Hello and thank you for your response 

the memory modules are soldered to the board so I cannot reseat them 

I get no blinking lights or beeping from the computer