HP Laptop UEFI Press F2 and it hangs at 43%

[MikeSUR]

I had attempted to calibrate my battery on my laptop.  When I boot the laptop I pressed thr "esc" key and this succesfully brings me into the BIOS menu.  I then press "F2" to get into the system diagnostics, and the menu never comes up and it hangs at 43%.  Help?

[A_Gayathri]

Hi @MikeSUR,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue with your HP laptop when trying to access the system diagnostics (UEFI) via the F2 key. Here are a few steps you can try to troubleshoot and resolve this issue:

Power Cycle the Laptop:

• Turn off your laptop completely.
• Disconnect any peripherals (like external drives, printers, etc.) and remove any discs from the optical drive.
• Disconnect the AC adapter and remove the battery (if removable).
• Press and hold the power button for about 15 seconds to discharge any residual power.
• Reinsert the battery (if removable) and reconnect the AC adapter.
• Turn on your laptop and try accessing the system diagnostics (F2 key) again.

Check BIOS/UEFI Settings:

• If you can access the BIOS setup (by pressing Esc), check if there are any settings related to diagnostics or system tests. Ensure that they are enabled.

Update BIOS/UEFI Firmware: 

• Sometimes, updating the BIOS/UEFI firmware can resolve issues with system diagnostics. Visit HP's official support website, enter your laptop model, and download the latest BIOS/UEFI update. Follow the instructions carefully to update your BIOS/UEFI.

Run Hardware Diagnostics from Another Source:

• If you still can't access the built-in diagnostics, consider using other diagnostic tools. HP often provides downloadable diagnostic tools that you can run from a USB drive or directly from Windows. These tools can help diagnose hardware issues even if the built-in diagnostics are inaccessible.

Refer to this document:  HP Laptop PC 15s-fq2000 user manual  

Software and Drivers for HP Laptop 15s-fq2183ns

I hope this helps. 

Take care and have a good day.

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