cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Aeromotion
New member
1 0 0 0
Message 1 of 1
60
Flag Post

HP Laptop randomly keeps shutting down on it's own 2020

‎10-03-2020 04:13 AM

HP Recommended
Product: HP 250 G4
Operating System: Microsoft Windows 7 (64-bit)

Found this topic when searching for a solution for my wife's HP 250 G4, which was going off apparently at random. Found that the problem persisted even if I went into BIOS or HP Diagnostics without letting Windows start so was able to discount a Windows issue. Diagnostics would run without finding any errors for sometimes an hour, then click off it would go. Deteriorated to the point that it wouldn't even stay on long enough to start diagnostics. FOUND THE SOLUTION! It was the integrated on/off and lid detection circuit board that had gone defective making the machine think that the lid had been closed. This is a tiny PCB about 30mm x 10mm which sits just above the DC power socket and beneath the left side hinge. A fiddly replacement due to the WIFI aerial and screen cables which go through the LH hinge. Found a replacement on line. Problem solved, machine ran diagnostic for over 4 hours without shutting down or going to sleep. Job done.

Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation