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AlexisThomas591
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Message 1 of 2
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Flag Post

HP Laptop will not boot correctly

HP Recommended
HP 15-bw032wm
Microsoft Windows 10 (64-bit)

My Hp 15-bw032wm will NOT boot correctly. I have tried almost everything. It turns on, then the logo and spinning circle pops up, after that it goes to a blue screen saying  "Please Wait'

-Alexis Thomas
1 REPLY 1
Echo_Lake
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Message 2 of 2
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HP Recommended

@AlexisThomas591
Thank you for posting on the HP Support Community.

  • Are you getting any error message or code?
  • Did this happen after a recent window or software update?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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