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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Notebook - 15-ba009dx black screen and fan running

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04-29-2020 01:27 PM
@Nick4u Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
04-29-2020 03:59 PM
Thanks for the response. However After trying hard reset and BIOS recovery unfortunately it didn't work. And after plugging the charger the fan keeps running without display. Please let me know how can I start the laptop back.
04-29-2020 07:26 PM
@Nick4u I suggest you click on the link at the bottom of my post and follow the instructions to resolve the issue, let me know how that pans out though,
Good luck
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
05-01-2020 01:59 PM
@Nick4u I'm referring to this link:
For more steps: click here
Let me know how that goes,
Good luck!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.