HP Notebook - 15-da0079cl

[KentuckyRanger]

Just recived this from Newegg, via Craving Savings.

The moment I opened it, I got an error mesage, that Win 10 didn't open properly.

It got to the point of setting up the WiFi, and Cortina startd t studder, then the system froze, requiring a hard reboot.

After 4 times, Win 10 installed, but now it freezes after only a few min running...

I'm in the process of getting an RMA for this, but wanted to know if this is an issue with this model?

If so, I'll be getting a refund from Newegg and purchase it from a different supplier.

They did take the tablet and change (Upgrade?) the 2tb HDD to a 1tb SSD, and upgraded the RAM from 8gb to 16gb.

I wonder if they did something? Or is it a problem with the tablet itself?

Either way, it's unacceptable, and going back. Just wanted to know if there might be an easy fix I coud do before sending it back, thanks!

[Echo_Lake]

@KentuckyRanger
Thank you for posting on the HP Support Community.

I apologize for the inconvenience caused, there's no issue with this model. Surely this was not pleasant out of box experience for you.
I certainly hope you were able to get the issue resolved, However, you can try a few troubleshooting steps before sending it back. 

Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Once, its done Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[KentuckyRanger]

Thanks so much!

I reoppened the box, and tried everything you sugested.

I was in the middle of it downloading updates when it froze, again...

It's like it runs into trouble when it trys to access the WiFi. Anyway, I know it's just one of those things.

I can't wait to get the replaceent, so I can start using it!

Thanks again for the help!

[Echo_Lake]

@KentuckyRanger

I appreciate your efforts to try and resolve the issue. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

And, also run BIOS Update before contacting support: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[KentuckyRanger]

Thanks again, but I've RMA'd it and it's on its way back.

I'd delve into the problem deeper, but being brand new, it's just not acceptable.

Being in electronics and computers, I know that things just happen with new systems. Sometimes you just get a dud... LOL!

I'm sure that the replacement will be trouble free, and I can enjoy letting everyone know what an awesome machine it is.

I'll keep you updated on how the new one works.

[Echo_Lake · Accepted solution]

@KentuckyRanger

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.