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Archie17
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HP Notebook - 15-f233wm will not move passed the hp logo/ please wait screen. circling dots.

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Microsoft Windows 10 (32-bit)

HP Notebook - 15-f233wm will not move passed the hp logo/ please wait screen. keeping circling dots. Any fixes?

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WAWood
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Message 2 of 4
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@Archie17 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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Archie17
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Thank you.  I ran the diagnostics.  All systems including the drivers passed.

 
I tried to update the BIOS but I need one for BIOS Version F.41  Total Memory 4 GB.
The one BIOS listed was F.45 and the computer will not allow me to download 
 
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Archie17
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what can I do next?

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