• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Notebook - 15-ra008nia
Microsoft Windows 10 (64-bit)

I am having a big issue with my HP15-ra008nia. I recently upgraded to SSD from HDD, and so I installed a fresh copy of Win 10 Pro 64BIT. I also installed a number drivers from the official HP Drivers Support Page for  my product including a BIOS Update. My laptop restarted and it started updating BIOS. After updating, I got a black screen. Note that, the update was not disrupted and complete the writing process and verification process, I did not remove the power cable or touch anything.

 

From that instance, it tried to reboot afterwards and the laptop is not booting, just blank screen and my hard drive rolling for a while then it will stop then laptop will switch off again. Then switch on after a few seconds. Like it's in a bootloop. Nothing on display. The display is just black. The power supply light goes on to show its charging and the battery is also okay as the machine can lights go one with it only. The power LED on the right corner also go on including the HDD LED but is still keeps failing to boot then cutting again. 

 

I have tried all key combinations, windows key + B + power button, or windows + V  and Power Button + B only but its all not working.

 

I have tried removing the battery for a while and powering it up. Didn't work.

 

I tried clearing CMOS using the battery method, removing the 3V battery on the motherboard and putting it back. Didn't work.

 

I removed the RAM and re-inserted it. Didn't work.

I have tried these things with both the old HDD drive and the newly installed SSD but no luck. 

 

I have also tried to recover bios using the flash drive methods but its only with the most recent update of bios, the same one that has screwed up the machine to begin with. I can't seem to find the old version of BIOS on the HP Product Software List. 

Please Help Needed Urgently!

1 REPLY 1
HP Recommended

@Jozemt800 

 

Welcome to the HP support community.

 

I understand that your notebook is not booting after the BIOS update, I am glad to assist you.

If you have tried all the steps mentioned in this HP document to recover the BIOS:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.