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HP Recommended

Windows 10 froze. On reboot system hung with the spinner spinning for a long time.

After reboot to BIOS test, displayed Hard Drive Short DST check failed.

Initial Failure ID:               MBQ9VH-8K9A4P-XD7UQ1-60Q003

Subsequent Failure ID: MBQ9VH-8K9A4Q-XD7UQ1-60XG03

Product Id: X7T78UA#ABA

Optimized DST test completed with warning, but no failure id.

Attempted disk repair, displayed message "Repairing disk errors. This might take over an hour to complete" but after several hours interrupted the process as it seemed to be hanging with the spinner spinning.

1. Can the hard disk be fixed?
2. Can the data be recovered?

Which option would be cheaper?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Crabby3 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

                https://support.hp.com/au-en/document/c06162205

 

For your data/files on the failed HDD, you may be able to recover by using it as an external HDD but not 100%.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@Crabby3 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

                https://support.hp.com/au-en/document/c06162205

 

For your data/files on the failed HDD, you may be able to recover by using it as an external HDD but not 100%.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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