HP Notebook PC not turning on

[Farkhod]

I was doing a hard reboot to my computer when a message saying "An operating system wasn't found. Try disconnecting any drives that don't contain an operating system." I went online and searched up what to do and it said do a hard drive test. I did that and it said the hard drive was fine. Then I did a memory test and the results were fine for that too. How do I fix this problem? Thank you!

[Dvortex]

Hello, @Farkhod - Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I see that you are having trouble while booting your Pavilion g6. Appreciate all your efforts in troubleshooting so far. Good job on running the hard drive and memory test! I will certainly try and help you fix this issue 🙂

I would suggest performing a system recovery to try and reinstall the OS on your PC. This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.

Go to http://hp.care/2ekILYP and follow the steps under “Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen” since you are unable to boot properly.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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[Farkhod]

Thanks! I will try this when I get home from work

[Dvortex]

Hello, @Farkhod

Thanks for the update!

I'll watch for your reply!

Cheers 🙂

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[Farkhod]

I tried all the steps that the link gave me, except the one with the hard recovery disk, because I don't think I have that, and unfortunately none of the steps helped. I don't know if I'm doing something wrong, but I'm pretty sure I'm not. Do you think there are any other ways to fix this? Thank You.

[Dvortex]

Hello, @Farkhod

Appreciate your efforts 🙂

Let's try to run the hard drive test and a system test to check any hardware failure with your machine. Follow the steps below:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. In the main menu, click component test.
5. Then click on hard drive test.
6. Select the Quick Test to perform a quick check of the hardware.
7. Select the Extensive Test to perform a full check of the hardware. This test might take 2 or more hours to complete.

Please reply with the test results. I'll watch for your reply!

Cheers 🙂

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[Farkhod]

I did everything you told me too and I had 2 options when I got to a screen. A memory test, and a hard drive test. There was a quick test and an extended one to the hard drive test. The results were the same, nothing was happening. Is there a problem with the hard drive. Can I somehow get a new one to fix this issue? Thank You.

[Dvortex]

Hello, @Farkhod

Thanks for the reply!

We cannot be sure that the issue is with the hard drive. So, the tests were not running or did it pass the tests as you mentioned in your first post? 

If the tests were not running or failed, I would recommend you contact the HP phone support for the product service and repair. That would better than you getting a new hard drive.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Thanks, I look forward to hearing back from you!

Have a great day 🙂

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[Farkhod]

Sorry, I forgot to mention that the tests all still worked. Do I still call HP or is there a different test I can try?

[Dvortex · Accepted solution]

Hello, @Farkhod

Thanks for the update!

You can try recovery using a recovery media. If you have already created a recovery media, then use the media to perform a recovery. If you have not created recovery media, then you might need to contact the HP phone support to order the media.

The issue could also be with the PC hardware. In which case the recovery media will not help you case. Hence I would recommend you contact the HP phone support as the next step.

Thank you again and may you also have a great day and even better tomorrow 🙂

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