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roncichoski
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HP Notebook TouchSmart 15 G9D64UA Power Button goes to immediate light blue background

HP Notebook TouchSmart 15 G9D64UA

My son's HP Notebook TouchSmart 15 G9D64UA immediatley goes to a screen that looks like the background. And there's nothing else there.

I know others have asked this but situation seems to be different. If I tap ESC while powering on the screen, there's a message in the lower right corner of the screen "ESC loading pause" or something like that. And noting else works or appears on screen.

Occasionally I can get to the diagnostics screen. When I try to do a Quick or Extensive disk check I get this:

 

SMART Check: NOT INSTALLED

Long DST: NOT INSTALLED

 

What can I attempt here?

 

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HP Recommended

HP Notebook TouchSmart 15 G9D64UA Power Button goes to immediate light blue background

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


 

I expect to get the result that there the Hard Disk has failed.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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