11-14-2019 10:15 PM
My son's HP Notebook TouchSmart 15 G9D64UA immediatley goes to a screen that looks like the background. And there's nothing else there.
I know others have asked this but situation seems to be different. If I tap ESC while powering on the screen, there's a message in the lower right corner of the screen "ESC loading pause" or something like that. And noting else works or appears on screen.
Occasionally I can get to the diagnostics screen. When I try to do a Quick or Extensive disk check I get this:
SMART Check: NOT INSTALLED
Long DST: NOT INSTALLED
What can I attempt here?
11-15-2019 01:48 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
I expect to get the result that there the Hard Disk has failed.
Little Boy Blue, come blow your horn.