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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Notebook wont turn on.

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07-01-2020 06:59 AM
So my computer will not turn on. when I plug the charger into it, the charging LED turns on, as a white solid LED, and when I press the power button, the power LED turns on, I cant hear any fans or any beeping, and then the power LED turns off, There is nothing on the screen, I have tried hard resetting it by taking battery out holding power button for 30 seconds then plugging charger in then placing battery back in. I have also taken the ram out and placed it back it, reset the cmos and taken the hard drive out and placed it back in, nothing has worked.
Any ideas please let me know
07-04-2020 09:25 AM
I reviewed your post and I understand that the computer is not powering on.
Don’t worry, I assure you I will try my best to get this sorted.
I see that you have followed all the relevant steps and based on your description it looks like a hardware issue.
I recommend you contact support and check the available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee