HP OMEN 15 slow and runs really hot

[mclafleur]

Not sure if this is the correct forum, but i didn't see a general hardware troubleshooting or slowdown/overheat forum. 

Hi, I have an HP OMEN 15 that has been working great for about 3 years, but in the past month or so, it has started to bog down and run really hot. like 95C cpu hot. the CPU heats up to 75 or so with very low load, i.e. web browser with 2 tabs and steam client open. no games. it gets super hot and starts bogging down with games it used to run no problem. the GPU stays around 75 though, with the CPU hitting over 95 this is with the fans set to "MAXIMUM". I have opened it up and cleaned out the fans and heatsinks and replaced the thermal paste. I can see both fans spinning. What could be going on and how can i fix it?

[Hawks_Eye]

Hi @mclafleur 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OMEN 16 laptop is experiencing overheating issues, there are several steps you can take to address the problem. Overheating can lead to reduced performance and potential long-term damage to your laptop, so it's important to address it promptly. Here's a step-by-step guide to help you resolve overheating issues.

• Check for Dust and Debris: Over time, dust and debris can accumulate inside your laptop, blocking airflow and causing it to overheat. Turn off your laptop, unplug it, and remove the battery if possible. Then, open the laptop's casing and carefully clean out any dust and debris using compressed air or a soft brush. Pay special attention to the cooling fans and vents.
• Place on a Hard, Flat Surface: Ensure that you're using your laptop on a hard, flat surface like a desk or table. Using it on soft surfaces like beds or couches can obstruct airflow and lead to overheating.
• Adjust Power Settings: Lower your laptop's power settings to reduce the heat generated during use. On Windows, you can do this by going to "Power & Sleep Settings" and selecting "Additional power settings." Choose a power plan that's more balanced or power-saving.
• Update Drivers and Firmware: Outdated or incompatible drivers can sometimes cause overheating issues. Check HP's website for driver and firmware updates for your laptop model and install any available updates.
• Reduce Background Processes: Close unnecessary background applications and processes that may be running and consuming CPU and GPU resources. You can use the Task Manager (Ctrl+Shift+Esc) on Windows to monitor and close applications that are using too much CPU.
• Use Cooling Accessories: Consider using external cooling accessories such as laptop cooling pads or laptop stands with built-in fans. These can help dissipate heat more effectively.
• Monitor Temperatures: Install software like HWMonitor or Core Temp to monitor your laptop's temperature. This will help you identify if your laptop is indeed overheating and provide real-time temperature data.
• Adjust Fan Speed: Some laptops allow you to manually control fan speed through the BIOS or dedicated software. Increasing fan speed can help with cooling, but it may also increase noise.
• Undervolt the CPU/GPU: Undervolting involves reducing the voltage supplied to the CPU and GPU, which can lower their operating temperatures without a significant performance impact. This should be done cautiously, and it may require third-party software or BIOS adjustments.

Remember that laptops are designed to operate within certain temperature ranges, and some degree of heat is normal during intensive tasks. However, if your laptop consistently reaches temperatures that make it uncomfortable to use or cause performance issues, it's essential to take action to prevent potential damage.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Hawks_Eye
HP Support 

[mclafleur]

Did you read my post? I tried all that already

[Hawks_Eye]

Hi @mclafleur 

If you’ve tried all of the above and the laptop continues to overheat and lag, it might be a hardware issue.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye