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‎06-01-2019 07:36 AM

HP Recommended
Product: OMEN by HP Laptop 17-an0xx
Operating System: Microsoft Windows 10 (64-bit)

OMEN by HP Laptop 17-an0xx

Laptop fine on external power and shows Battery fully charged.

Laptop completley fails without external power supply.

Laptop is under extended warranty but HP Support does not see this.

Battery Test states no problem.

Battery not accessible.

 

 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2019 08:11 AM

HP Recommended

@Talnoy

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

 

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎06-03-2019 08:11 AM

HP Recommended

@Talnoy

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

 

I work on behalf of HP
Was this reply helpful? Yes No
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