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- HP Community
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- Notebook Boot and Lockup
- HP OMEN Black screen after logging in Windows 10

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09-13-2017 03:08 PM
Recent ago I updated my HP Omen with updates I received from windows. After installing the updates and going back into my computer, logged in to windows 10 somehow, the loading was increased to 25/45 seconds. When it finally loaded, the screen gets black, with only a mouse cursor.
Anybody facing the same problem?
Regards,
Raul Fernandez
09-13-2017 03:39 PM - edited 09-13-2017 04:16 PM
I have seen a few posts about this issue. If you leave it at the black screen for about 5 minutes does it eventually go to desktop screen?
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09-13-2017 05:40 PM
Mine is doing the exact same thing. Walked away from my laptop earlier. Came back it obviously restarted so I assume an update.... no problem... I log back in, it takes forever with that spinning circle. Finally stops spinning and nothing... black screen. I restart 3 times, it reboots quickly, logs me in fast but still black screen.
UPDATE: Anyway, as I was typing out my message annoyed, the screen just randomly came back to life. Give it like 10 minutes or so and see what happens. Going to attempt to restart to be sure all systems are go!
09-13-2017 06:14 PM - edited 09-13-2017 09:22 PM
In the run box type msconfig.
Go to Services tab and disable App Readiness. (uncheck all except App Readiness and then tap disable button)
Basically- App Readiness gets applications ready for first logon or when adding new apps. It has been part of Windows since Windows 8 and has caused long startup problems sporadically on both.
If you have a problem installing a new app from the Windows Store you may have to re-enable it temporarily. You might also try re-enabling it after the next round of updates since it may resolve itself then.
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09-13-2017 09:00 PM
THIS IS A WINDOWS UPDATE ISSUE!!
There are multiple threads today with the same issue.
I have a Spectre x360 and had the issue.
After uninstalling the most recent windows updates, I did the the following:
Do a search on your computer for msconfig.
Open System Configuration
Go to Services tab and disable App Readiness
Reboot your computer.
This worked for me!