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Top Student
Posts: 3
Member Since: ‎09-13-2017
Message 1 of 18 (14,589 Views)

HP OMEN Black screen after logging in Windows 10

Product Name: HP Omen 15-ce000nd
Operating System: Microsoft Windows 10 (64-bit)

Recent ago I updated my HP Omen with updates I received from windows. After installing the updates and going back into my computer, logged in to windows 10 somehow, the loading was increased to 25/45 seconds. When it finally loaded, the screen gets black, with only a mouse cursor.


Anybody facing the same problem?

 

Regards,

 

Raul Fernandez

 

Provost
Posts: 37,812
Member Since: ‎11-12-2008
Message 2 of 18 (14,571 Views)

Re: HP OMEN Black screen after logging in Windows 10

[ Edited ]

@fendyk

I have seen a few posts about this issue. If you leave it at the black screen for about 5 minutes does it eventually go to desktop screen?

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Top Student
Posts: 3
Member Since: ‎09-13-2017
Message 3 of 18 (14,567 Views)

Re: HP OMEN Black screen after logging in Windows 10

I am not sure. I've just reinstalled my windows 10, but I will give it a try

Top Student
Posts: 3
Member Since: ‎09-13-2017
Message 4 of 18 (14,505 Views)

Re: HP OMEN Black screen after logging in Windows 10

I am experiencing the same issue

 

but after 5 minutes the desktop does eventually load

Honor Student
Posts: 3
Member Since: ‎09-13-2017
Message 5 of 18 (14,503 Views)

Re: HP OMEN Black screen after logging in Windows 10

Mine is doing the exact same thing. Walked away from my laptop earlier. Came back it obviously restarted so I assume an update.... no problem... I log back in, it takes forever with that spinning circle. Finally stops spinning and nothing... black screen. I restart 3 times, it reboots quickly, logs me in fast but still black screen. 

 

 

UPDATE: Anyway, as I was typing out my message annoyed, the screen just randomly came back to life. Give it like 10 minutes or so and see what happens. Going to attempt to restart to be sure all systems are go!

Honor Student
Posts: 3
Member Since: ‎09-13-2017
Message 6 of 18 (14,499 Views)

Re: HP OMEN Black screen after logging in Windows 10

Restarted and what do ya know.... black screen. Hopefully there's an update for this soon.

Provost
Posts: 37,812
Member Since: ‎11-12-2008
Message 7 of 18 (14,478 Views)

Re: HP OMEN Black screen after logging in Windows 10

[ Edited ]

@fendyk @SHYHEIM103 @shiner10

 

In the run box type msconfig.

Go to Services tab and disable App Readiness. (uncheck all except App Readiness and then tap disable button)

 

Basically- App Readiness gets applications ready for first logon or when adding new apps. It has been part of Windows since Windows 8 and has caused  long startup problems sporadically on both.

If you have a problem installing a new app from the Windows Store you may have to re-enable it temporarily. You might also try re-enabling it after the next round of updates since it may resolve itself then.

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Top Student
Posts: 3
Member Since: ‎09-13-2017
Message 8 of 18 (14,409 Views)

Re: HP OMEN Black screen after logging in Windows 10

disabling app readiness worked

 

i was able to restart normally with no delay

Student
Posts: 1
Member Since: ‎09-13-2017
Message 9 of 18 (14,401 Views)

Re: HP OMEN Black screen after logging in Windows 10

Thanks, this save my work.

Intern
Posts: 16
Member Since: ‎09-13-2017
Message 10 of 18 (14,397 Views)

Re: HP OMEN Black screen after logging in Windows 10

THIS IS A WINDOWS UPDATE ISSUE!!
There are multiple threads today with the same issue.
I have a Spectre x360 and had the issue.
After uninstalling the most recent windows updates, I did the the following:

Do a search on your computer for msconfig.
Open System Configuration
Go to Services tab and disable App Readiness
Reboot your computer.

This worked for me!

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