HP OMEN won't power on.

[benpearmain283]

I shut my laptop down last night, and when trying to turn it on this morning, it won't power on at all. The solid orange charging light is on, by the power connector, and seems to be providing power to my keyboard and mouse (USB connections).

I've tried disconnecting the battery and holding the power button down for over 15 seconds, before reconnecting the battery and power. Still it won't turn on.

I've only had the laptop since February this year, so still have 10 months left on the manufacturer warranty.

Any help would be appreciated.

Kind regards,

Ben

[DavidSMP]

@benpearmain283,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with the computer not booting. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂
To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent power outage or surge?

For now, try these steps:

• Let me keep you posted that the evidence points to a hardware issue with the notebook. This is only an attempt to try and resolve the issue. If the issue persists, please contact HP phone support to get the notebook serviced.
• Please perform all the prescribed steps that best match your current situation from this Guided troubleshooter link: https://hp.care/2FktelM (HP PCs - No Power or No Boot Troubleshooting)
• Now check if the issue gets resolved.

If the issue continues, then perform all the relevant steps from this link: https://hp.care/2FkdYoV (HP Notebook PCs - Recovering the BIOS) to roll back the bios.

Please try both the methods listed. One these methods may do the trick for you.

If the issue continues, then contact HP phone support to get the computer repaired. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[benpearmain283]

Thank you for the reply David,

I found out what the issue was. Being more than competent to open up the laptop, I found that the one end of the ribbon to the power button was not seated correctly. After disconnecting and reconnecting the ribbon, the power button worked straight away.

I don't know if it wasn't fitted correctly initially or whether it had just come loose while being moved (I'm generally careful with how it's stored in a laptop bag and when carried).

Thanks for your help anyway David. Enjoy your weekend.

[DavidSMP]

@benpearmain283,

I read the quick reply. Thanks for the update. Your attention to detail is immensely appreciated and is quite enviable. You've displayed amazing technical prowess, a never say die attitude and immense patience to resolve the issue. Kudos to you for that. 🙂

Based on the first response I gave the guided troubleshooter that should have led you in the right direction if you had gone through it. Anyway, all's well that end's well goes the adage. This is music to my ears.

You are a valued Hp customer and it has been an absolute privilege to share this platform with you. I hope the computer works great and stays healthy for a long time. Now trust me I've done all I can to assist you by keeping your best interest in mind.

If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!

[ratman396]

Is there an easier way to check this ribbon without taking the entire motherboard out?

[Betty0610]

@ratman396'

Welcome to the HP Support Community.

To help you further with this, let us know the Computer name and model number.

Thanks 🙂