HP Omen 15 Black Screen

[Roundy7722]

Hi, 

After a gaming session, I powered off and closed the lid on my notebook. Now I try to power on, the led appear on the power button, I hear the fans, but the screen is black.  Also, pressing caps lock does not illuminate the caps lock led.  Things I’ve tried:

- Hard reset (hold power button for 15 sec)

- connect external monitor via hdmi (no signal on ext monitor)

- opened the unit, removed the battery, and with power disconnected, pressed and held power button for 15-20 sec to discharge all components. Then with battery still disconnected, plugged in powere adapter and powered on - still the issue persists.  Is my expensive gaming notebook toast?

[sandytechy20]

@Roundy7722

Welcome to the HP support community.

I understand that your notebook is not powering on, I am glad to assist you.

This seems to be a hardware issue and might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers