HP Omen 15 boot up issues

[Ihavequestions6]

So I have this HP Omen 15 laptop that I'm trying to get back up and running. I keep running into a blank screen. The computer is on, the led lights are on, and the keyboard does light up. However, I can never make it to the boot screen where the logo pops up. When I first messed with it earlier today I removed the battery and was able to get it booted from the power cord without the battery. Next test was with the battery in which seemed to work as well. I did get a notification when the battery was reinstalled that the cmos had to be reset which I did and it still booted. After that, I turned it off and moved rooms. When I opened it again the issue I just fixed started again. I have tried the same battery trick as above except for now I don't get to the boot screen with or without the battery installed. I'm confused as to what my next steps should be or what I should replace to try and fix this. I'm open to any solutions. 

[Nal_NR]

Hi @Ihavequestions6,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your PC boot issues.

If your HP Omen 15 laptop powers on but displays a blank screen and never reaches the boot screen, it could be due to various issues such as hardware problems, BIOS/UEFI settings, or software conflicts. Here are some steps you can try to diagnose and fix the issue:

Basic Troubleshooting

Power Cycle the Laptop:

• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Reconnect the power adapter (without the battery if it's removable) and try powering on the laptop again.

Check External Connections:

• Disconnect all external devices (USB drives, external hard drives, monitors, etc.) and try powering on the laptop.

Test with an External Monitor:

• Connect the laptop to an external monitor via HDMI or DisplayPort to check if the internal display is faulty.
• If the external monitor works, the issue might be with the laptop's screen or internal display connections.

Advanced Troubleshooting

Reset the BIOS/UEFI Settings:

• Power off the laptop.
• Power it on and immediately start pressing the Esc key repeatedly to access the startup menu.
• If you get to the startup menu, select the option to enter the BIOS/UEFI settings (usually F10).
• Once in the BIOS, reset the BIOS settings to default (usually there is an option like "Load Setup Defaults" or similar).
• Save and exit the BIOS settings.

Perform a Hard Reset:

• If you can't access the BIOS settings, try performing a hard reset:
  • Power off the laptop.
  • Press and hold the power button for 15-20 seconds.
  • Release the power button, then press it again to power on the laptop.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Ihavequestions6,

Please find the next set of steps below.

Reseat the RAM:

• Power off the laptop and disconnect the power adapter.
• Open the laptop's back cover to access the RAM (consult your laptop's manual for instructions).
• Carefully remove the RAM sticks and then reseat them in their slots.
• Reassemble the laptop and try powering it on again.

Check for BIOS/UEFI Update:

• If you can access the BIOS/UEFI settings, check if there is an option to update the BIOS/UEFI.
• Visit the HP support website on another device to download the latest BIOS/UEFI update for your laptop model and follow the instructions to update it.

Further Steps

Boot into Safe Mode:

• If you can get to the Windows recovery environment:
  • Power on the laptop and immediately start pressing F11 repeatedly to access the HP recovery options.
  • Choose "Troubleshoot" > "Advanced options" > "Startup Settings" and then restart.
  • Select "Safe Mode" and see if the laptop boots into Safe Mode.

Run Hardware Diagnostics:

• Power on the laptop and immediately start pressing the Esc key repeatedly to access the startup menu.
• Select "System Diagnostics" (usually F2) and run the hardware diagnostics to check for any hardware issues.

If the Issue Persists

If none of these steps resolve the issue, it might be a more serious hardware problem, such as a faulty motherboard or graphics card. In that case, contacting HP phone support for repair service would be advisable.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Ihavequestions6]

So update to all of this before I tried your solution. I got it up and running randomly. I was able to update everything and upgrade it to windows 11. I shut the lid to the laptop after a rough hour of usage, and then it went blank again. So the issue persists, and as I mentioned in the original post I can't access the bios screen or any screen as the screen does come on but all I see is black. I never see the logo, but I now can hear windows in the background. The screen goes from flashing black to completely out when this noise happens. I will add that when it does work, I get a message about the cmos battery settings. I think that's normal, but I'm not sure. I did try reseating both ram sticks, but the issue persisted. 

[Nal_NR]

Hi @Ihavequestions6 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!