HP Omen 15 dh1xxx random freezes

[VelinD]

Hello,

Recently my Omen 15-dh1002nu started to freeze, nothing works but the power button so I have to force reset and it keeps freezing even on omen logo screen before windows aappear. It's totaly random and it's not related to any particular program I use. I've tried to work only on battery and there are no freezes they happens only when with ac adapter plugged that is perfectly fine as it has been tested at PC shop and services that I bought the notebook. I replaced the battery as it was waered off and started to last for like 10is mins without ac power (freezes started before that).

HP PC Hadware Diagnostics Windows 2.5.0.0 has not found any errors.

Everything is updated BIOS, drivres, windows, etc.

I've tried HP PC hardware diagnostics uefi and program also freezes at 80 or 90%. Will post a log from SystemDiags.  

Any help/advice is much appreciated.

Here is the most recent log of SystemDiags (all logs stop on the same part:"Starting Graphical System Diagnostic Menu"): 

2024-03-25 18:05:03 EFI System Diagnostic 10.4.1.0 Started
2024-03-25 18:05:03 Load Options Blank
2024-03-25 18:05:03 [L]> PlatformLang reported as en-US.
2024-03-25 18:05:03 [L]> Language Selected is currently (eng).
2024-03-25 18:05:03 System Family: Consumer Notebook
2024-03-25 18:05:07 Run from USB.
2024-03-25 18:05:08 [L]> PciRootBridgeIoProtocol 0x562F83F0 's MemDesc Index: 0x0, AddressRangeMinimum: 0x74000000, AddressRangeMaximum: 0x8C403FFF, AddressTranslationOffset: 0x0
2024-03-25 18:05:08 [L]> PciRootBridgeIoProtocol 0x562F83F0 's MemDesc Index: 0x1, AddressRangeMinimum: 0x60000000, AddressRangeMaximum: 0x720FFFFF, AddressTranslationOffset: 0x0
2024-03-25 18:05:08 [L]> PciRootBridgeIoProtocol 0x562F83F0 's MemDesc Index: 0x2, AddressRangeMinimum: 0x4022000000, AddressRangeMaximum: 0x4022120FFF, AddressTranslationOffset: 0x0
2024-03-25 18:05:08 [L]> PciRootBridgeIoProtocol 0x562F83F0 's MemDesc Index: 0x3, AddressRangeMinimum: 0x4000000000, AddressRangeMaximum: 0x4021FFFFFF, AddressTranslationOffset: 0x0
2024-03-25 18:05:08 HP Battery Control Protocol 2022 not found.
2024-03-25 18:05:08 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 2
2024-03-25 18:05:08 HP Thermal Diagnostic Protocol Not Available
2024-03-25 18:05:08 Found HP Thermal Diagnostic 2 Protocol
2024-03-25 18:05:08 HP Adapter Check Protocol Not Available
2024-03-25 18:05:08 HP Sensor Protocol Not Available
2024-03-25 18:05:08 HP Ec Power Adapter Protocol Not Available
2024-03-25 18:05:08 [W]> Failed Locate Ip4Config2 Protocol. (Not Found)
2024-03-25 18:05:08 Found 0 Storage Devices.
2024-03-25 18:05:09 System Enclosure Type: 10
2024-03-25 18:05:09 Failed Loading EFI_HP_BIOS_IMAGE_INTERFACE_PROTOCOL2_GUID(Not Found)
2024-03-25 18:05:09 HP BIOS Image Interface Protocol Version 2.0
2024-03-25 18:05:09 [L]> Found 12 Processors 12 Enabled Processors
2024-03-25 18:05:09 [L]> MpService2 found Bsp at index 0(0)
2024-03-25 18:05:09 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2024-03-25 18:05:09 [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0003
2024-03-25 18:05:09 [L]> Found Video Device 0x219110DE
2024-03-25 18:05:09 [L]> VideoPath PciRoot(0x0)/Pci(0x1,0x0)/Pci(0x0,0x0)
2024-03-25 18:05:09 [L]> EdidPath PciRoot(0x0)/Pci(0x1,0x0)/Pci(0x0,0x0)/AcpiAdr(0x80010400)
2024-03-25 18:05:09 [L]> VideoDevice Seg 0x0, Bus 0x1, Dev 0x0, Func 0x0 Is connected to monitor.
2024-03-25 18:05:09 [L]> GetAllGraphicFBEx(): GraphicDevice[0]: Base-0x0000000060000000, Size-0x0000000010000000, 64Bit-TRUE, Supported-TRUE
2024-03-25 18:05:09 [L]> SmbiosGetBiosVendor: AMI
2024-03-25 18:05:09 [L]> Apply extra W/A for checking 3-bits W/A.
2024-03-25 18:05:09 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2024-03-25 18:05:09 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x10000000
2024-03-25 18:05:09 [L]> Found 1 Thunderbolt Handles.
2024-03-25 18:05:09 [L]> IsThunderboltAccessProtocolPresent(): SetPowerState(): Returned (Success). Successfully set DEFAULT_POWER_STATE
2024-03-25 18:05:11 Initializing Drive Library.
2024-03-25 18:05:11 TscPerSecond = 09A5EF942h
2024-03-25 18:05:11 [L]> Find EDKII_IOMMU_PROTOCOL.
2024-03-25 18:05:11 Found 1 handles supporting EFI_ATA_PASS_THRU_PROTOCOL.
2024-03-25 18:05:11 AtaPassThruInitializeAtaDiskSupport(): Using Handle 0.
2024-03-25 18:05:11 Found ATA Port 0.
2024-03-25 18:05:11 Found ATA PortMultiplierPort 0.
2024-03-25 18:05:11 Device Path Sata(0x1,0x8000,0x0).
2024-03-25 18:05:11 ATA device is present at Port 0 PortMultiplierPort 0.
2024-03-25 18:05:11 Drive 0 SMART Supported
2024-03-25 18:05:11 AtaPassThruGetBlockIoProtocolDirectly(): Found 11 supporting EFI_BLOCK_IO_PROTOCOL.
2024-03-25 18:05:11 AtaPassThruGetBlockIoProtocolDirectly: Linked Block I/O Protocol (0x55E94DB8) to Drive 0
2024-03-25 18:05:11 AtaPassThruGetBlockIoProtocolDirectly: Drive 0, LastBlock = 0x74706DAF IoAlign 0x1
2024-03-25 18:05:11 AtaPassThruInitializeAtaDiskSupport(): GetNextDevice() EFI_NOT_FOUND.
2024-03-25 18:05:11 AtaPassThruInitializeAtaDiskSupport(): GetNextPort() EFI_NOT_FOUND.
2024-03-25 18:05:11 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2024-03-25 18:05:11 Found 2 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2024-03-25 18:05:11 [W]> PciIo Class Code (BCC:01,SCC:04,PI:00) unmatched for NVMe device. (Success)
2024-03-25 18:05:11 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2024-03-25 18:05:11 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:59,Dev:0,Func:0), BAR(0x000000008C300000).
2024-03-25 18:05:11 [L]> NVMe Controller Version: 1.3
2024-03-25 18:05:11 NVMe device connected at NamespaceID 0x1
2024-03-25 18:05:11 Device Node NVMe(0x1,05-79-C8-01-86-38-25-00).
2024-03-25 18:05:11 [W]> BIOS Config Table Configure Storage Controller for VMD section was not found.
2024-03-25 18:05:11 Drive 1 - RTD3 Entry Latency: 8000000
2024-03-25 18:05:11 Drive 1 - Firmware Revision: HPS0NEXF
2024-03-25 18:05:11 Drive 1 - VidDid: 0xA808144D
2024-03-25 18:05:12 Drive 1 - SMART Log NSID Supported.
2024-03-25 18:05:12 Drive 1 - Short/Long DST Supported.
2024-03-25 18:05:12 Drive 1 - Long DST Time = 35 minute(s).
2024-03-25 18:05:12 Drive 1 - The Medium is Removable
2024-03-25 18:05:12 Drive 1 - LBA Format: Using Format 0
2024-03-25 18:05:12 Drive 1 - Logical Sector Size: 512
2024-03-25 18:05:12 NVMePassThruGetBlockIoProtocolDirectly(): Found 11 supporting EFI_BLOCK_IO_PROTOCOL.
2024-03-25 18:05:12 Linked Block I/O Protocol (0x53099050) to Drive 1
2024-03-25 18:05:12 Drive 1, LastBlock = 0x3B9E12AF IoAlign 0x4
2024-03-25 18:05:12 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2024-03-25 18:05:12 2 Total Hard Disc Drives Found
2024-03-25 18:05:12 0 Total Optical Disc Drives Found
2024-03-25 18:05:12 Found 2 Hard Disk Drives
2024-03-25 18:05:12 Found 0 Optical Disk Drives
2024-03-25 18:05:12 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2024-03-25 18:05:12 Failed to initialize NVDIMM modules.
2024-03-25 18:05:12 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x63, Worse is 0x2FF03FF00000000.
2024-03-25 18:05:12 SSD Wear Data: 00 00 00 2FF03FF00000000 00 1B1023100000000.
2024-03-25 18:05:12 BIOS Vendor: AMI
2024-03-25 18:05:12 System Model: = OMEN by HP Laptop 15-dh1xxx
2024-03-25 18:05:12 System SKU: = 1Q9J6EA#AKS
2024-03-25 18:05:12 System ID: 8746
2024-03-25 18:05:12 Serial Number: [Personal Information Removed]
2024-03-25 18:05:12 System Board CT#: PJWNAD31VE2U5G
2024-03-25 18:05:12 [L]> SMBIOS Type: 3, ID: 0 not found.
2024-03-25 18:05:12 "BATT_CARE" found in SMBIOS Type 11
2024-03-25 18:05:12 Type 11 OS Image: BUILDID#19WW2F8D601#SAKS#DAKS
2024-03-25 18:05:12 [L]> SmbiosGetBiosVendor: AMI
2024-03-25 18:05:12 BOD: 11/04/2020
2024-03-25 18:05:12 HDD 0 Type : ATA
2024-03-25 18:05:12 HDD 0 Model : WDC WD10SPSX-60A6WT0
2024-03-25 18:05:12 HDD 0 Firmware: 01.01A01
2024-03-25 18:05:13 HDD 0 Serial: WD-WXE2A40H1N1V
2024-03-25 18:05:13 HDD 1 Type : NVMe
2024-03-25 18:05:13 HDD 1 Model : SAMSUNG MZVLB512HBJQ-000H1
2024-03-25 18:05:13 HDD 1 Firmware: HPS0NEXF
2024-03-25 18:05:13 HDD 1 Serial: S4GLNX1N620942
2024-03-25 18:05:13 DIMM 0 Serial Number: 21966ADA
2024-03-25 18:05:13 DIMM 0 Part Number : HMA81GS6DJR8N-XN
2024-03-25 18:05:13 DIMM 1 Serial Number: 21966AD4
2024-03-25 18:05:13 DIMM 1 Part Number : HMA81GS6DJR8N-XN
2024-03-25 18:05:13 BIOS Revision: F.41
2024-03-25 18:05:13 InitializeCeeLogs - No Records Found
2024-03-25 18:05:13 Create TCEQ file for PCA error code collection.
2024-03-25 18:05:13 Enter into SysDiagsCollectPCAErrorCode function: 0
2024-03-25 18:05:13 [L]> Platform Vendor ID : 0x8086
2024-03-25 18:05:13 [L]> Platform Device ID : 0x9B54
2024-03-25 18:05:13 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2024-03-25 18:05:13 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2024-03-25 18:05:13 Type 11 1 tables
2024-03-25 18:05:13 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000000Ch), String count (000000000000000Dh)
2024-03-25 18:05:13 HPBATDET: Environment Variable not found.
2024-03-25 18:05:14 BATDET: Date 9//23//2023
2024-03-25 18:05:14 BATDET: 0
2024-03-25 18:05:14 [L]> BATDET: HP
2024-03-25 18:05:14 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2024-03-25 18:05:14 [W]> BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2024-03-25 18:05:14 [W]> BIOS Config Table Legacy Support section was not found.
2024-03-25 18:05:14 [L]> IsBCUSectionEnabled(): Secure Boot is Not Enabled.
2024-03-25 18:05:14 [L]> Secure Boot from BCU:
2024-03-25 18:05:14 [L]> *Disable
2024-03-25 18:05:14 [L]> Enable
2024-03-25 18:05:14 [W]> BIOS Config Table Battery Care Function section was not found.
2024-03-25 18:05:14 [L]> GetBatteryAdaptiveExtenderFromBCU(): Adaptive Battery Extender is Enabled.
2024-03-25 18:05:14 [L]> Adaptive Battery Extender from BCU:
2024-03-25 18:05:14 [L]> Disable
2024-03-25 18:05:14 [L]> *Enable
2024-03-25 18:05:14 [L]> IsBCUSectionActived():Adaptive Battery Extender Status is Not Activated.
2024-03-25 18:05:14 [L]> Adaptive Battery Extender Status from BCU:
2024-03-25 18:05:14 [L]> *Not Activated
2024-03-25 18:05:14 [L]> Activated
2024-03-25 18:05:14 [W]> BIOS Config Table DMAr Protection section was not found.
2024-03-25 18:05:14 [W]> BIOS Config Table Keyboard Layout section was not found.
2024-03-25 18:05:14 [W]> BIOS Config Table Battery Health Manager section was not found.
2024-03-25 18:05:14 [W]> BIOS Config Table Configure Storage Controller for RAID section was not found.
2024-03-25 18:05:14 Configure Storage Controller for RAID was not found in the BCU.
2024-03-25 18:05:14 [W]> BIOS Config Table Sata Emulation section was not found.
2024-03-25 18:05:14 Sata Emulation was not found in the BCU.
2024-03-25 18:05:14 [L]> 20C1
2024-03-25 18:05:14 [W]> BIOS Config Table Hyperthreading section was not found.
2024-03-25 18:05:14 No USB optical drive detected.
2024-03-25 18:05:15 No USB optical drive detected.
2024-03-25 18:05:15 No USB optical drive detected.
2024-03-25 18:05:15 [L]> Audio Controller Bus 0, Dev 31, Func 3
2024-03-25 18:05:15 [L]> Audio controller Vendor ID 0x8086
2024-03-25 18:05:15 [L]> Audio controller Device ID 0x06C8
2024-03-25 18:05:15 [L]> Audio controller Revision ID 0x00
2024-03-25 18:05:15 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-03-25 18:05:15 [L]> Audio controller Subsystem Device ID 0x8746
2024-03-25 18:05:15 [L]> Audio controller Class Code 0x0401
2024-03-25 18:05:15 [E]> Failed to make codec register transfer end in 100 ms
2024-03-25 18:05:15 [L]> Try dma mode = Time out
2024-03-25 18:05:15 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2024-03-25 18:05:31 [L]> Audio Controller Bus 1, Dev 0, Func 1
2024-03-25 18:05:31 [L]> Audio controller Vendor ID 0x10DE
2024-03-25 18:05:31 [L]> Audio controller Device ID 0x1AEB
2024-03-25 18:05:31 [L]> Audio controller Revision ID 0xA1
2024-03-25 18:05:31 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-03-25 18:05:31 [L]> Audio controller Subsystem Device ID 0x8746
2024-03-25 18:05:31 [L]> Audio controller Class Code 0x0403
2024-03-25 18:05:31 [L]> Could not find audio controller [0x1AEB, 0x10DE], finding previous model Driver Data instead.
2024-03-25 18:05:31 [W]> Unsupported Audio Controller VendorID 0x10DE DeviceID 0x1AEB (ignored)
2024-03-25 18:05:31 [L]> EfiTcg2Protocol has been detected
2024-03-25 18:05:31 [L]> TcgCapability.TPMPresentFlag is TRUE
2024-03-25 18:05:32 Starting Graphical System Diagnostic Menu
 

[erico]

Try using the WhoCrashed? utility.

https://www.resplendence.com/whocrashed

You will need to set you your PC to save mini crashdumps.