HP Omen 16 turns into brick

[jaswayin]

My HP Omen 16 turned into brick after opening PUBG. Yesterday I opened the game and after being 2 minutes in the main menu screen went black. Power button doesn’t work, mouse doesn’t work, keyboard doesn’t work. Literally, a brick. Only thing that was working was fans. When I unplugged the laptop it went to eco mode and fans decreased in rpm. When I plug it again it switches from eco to performance and rpm increases. After 15 minutes it suddenly became alive, and I tried to enter the game again and it went back to black screen and not being responsive. Today it became alive and I updated NVIDIA drivers, drivers of HP through HP assistance, drivers of windows and BIOS. Everything was fine till I again tried entering the game and it is now again a brick. 

[Irfan_06]

Hi @jaswayin,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like your OMEN 16 is hard-locking under GPU load, likely due to overheating, a power delivery issue, or a faulty GPU/VRAM. Since updating drivers and BIOS didn't fix it, let's try these steps:

1. Hard Reset the Laptop

• Unplug the charger.
• Hold the power button for 30 seconds.
• If it doesn’t turn on, press Windows + B, then hold the power button for 5-10 seconds, and release both.

2. Check for Overheating

• If the laptop does power back on, install HWMonitor or MSI Afterburner and check temperatures.
• If GPU or CPU is exceeding 90-100°C, thermal throttling might be causing the black screen.
• Try undervolting the GPU slightly with MSI Afterburner.

3. Test Without OMEN Gaming Hub

• Some users have reported OMEN Gaming Hub’s performance profiles causing issues.
• Uninstall OMEN Gaming Hub and test if the issue persists.

4. Run a GPU Stress Test

• Use FurMark or Unigine Heaven to stress test the GPU.
• If the screen blacks out during the test, it confirms a GPU or power issue.

5. Boot in Safe Mode & Disable Discrete GPU

• Boot into Safe Mode (Hold Shift + Restart).
• Open Device Manager > Display Adapters.
• Disable the NVIDIA GPU and restart.
• If the laptop functions fine on Intel graphics, the issue is GPU-related.

6. Check Power Adapter

• Make sure you’re using the original HP 230W adapter.
• If possible, test with another HP 230W or higher-rated adapter.

7. Factory Reset (Last Resort)

Click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support