HP Omen Interrupt Storm

[XTrior]

Hey everyone, Im hoping some expert is able to help me with this issue Ive been having with my HP Omen 17 ever since i got it. So, my laptops a victim of the infamous HP Interrupt Storm which is basically when I boot up my laptop, 1 or 2 of its CPU cores are being utilized at maxed 100%, mine are usually Core 0 and Core 5. This issue bring my CPU temps to almost 10 degrees highers than normal. This only "fix" Ive found is to basically restart the pc or close the laptop lid for a little while and then the Cores go back to normal usage, but its just ridiculous to keep doing this everytime I boot up my pc after a couple of hours. Ive done some research and Ive realized that this Interrupt Storm is a BIOS problem, so theres nothing much I can do on my end. Ive updated EVERYTHING on my pc over and over and over again, trust me. The latest BIOS version I could find of my laptop is the F. 20 version, if this isnt the latest one, can someone please direct me to where I can get the latest version. So, this is my humble request to HP to fix this issue as many others are having the same exact thing happen to their HP Omens and Zenbooks. I implore HP experts to take notice of this issue immediately, this is an expensive laptop and I cant waste my hard-earned money on something that isnt performing the way it should. Hope you understand. Thank you!

[praveen196]

@XTrior Welcome to HP Community!

I understand that the HP Omen Interrupt Storm.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[XTrior]

As Ive mentioned in my post, I have updated EVERYTHING from both the Windows Update and The HP Support, over and over again. Everything on my PC is fully updated. Theres just one thing Im not sure about which is that, is my BIOS version the latest one for my laptop? Its the F. 20 version which I downloaded from the HP website.

[praveen196]

@XTrior 

.I understand your concerns.

The BIOS F. 20 version is the latest BIOS.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!