• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-01-2020 03:30 AM

HP Recommended
Product: HP Notebook 15 - bs053od
Operating System: Microsoft Windows 10 (32-bit)

Hello Community Team

 

I have a big problem with my laptop. It suddenly shut down, while saying HP has a problem, start automatic reperation. Then I did all the recommended back ups, but nothing worked.

 

Now when I want to start windows, I got the message:

 

No  boot device found

Hardware (3f0)

 

After this message I pressed f2 and then run a HP PC Hardware diagnostics UEFI test.

As following the resuluts.

 

SMART Check: Passed

Long DST: Failed

 

Failure ID: OG90HD-905A3S-XD7URF-60VCO3

 

Hard Drive 1

 

 

 

Thanks and have a nice day

1 REPLY 1

‎05-01-2020 05:02 AM

HP Recommended

Hi

Hard Disk 1 Quick Test Failure

 

This means a replacement HDD and re-install all software.

 

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

https://www.microsoft.com/en-us/software-download/windows10
http://www.thewindowsclub.com/install-windows-10-from-usb

 

If in doubt please ask.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.