HP PRODESK 400 G2 MT OUVERTURE WINDOWS 10 IMPOSSIBLE

[Guido13340]

Bonjour,

Je m appel Guido je suis retraité. Je sais que je ne suis pas le profil type d un jeune Geeks et j'ai besoin de votre aide.

J ai certainement planté windows 10 au démarrage en faisant de fausses manipulations.

J ai l outils de dépannage fond bleu qui s affiche, mais aucune des solutions proposées fonctionnent.

J ai essayé de lancer quelques commandes Dos dans invite que j ai trouvé sur internet mais sans succès.

J ai remis les valeurs par défaut sur le Bios .

Je souhaite tout effacer et réinstaller Windows 10 Pro mais je ne possède pas les CD DVD originaux HP.

Je possède un Cd Windows 10 pro que j ai installé sur un autre PC mais je n arrive pas à le faire booster sur ce PC même en ayant validé dans le Bios le cd/DVD en boot numéro 1.

HELP!

Pouvez vous m aider à  réinstaller Windows 10 Pro même s il il faut tout effacer.

Merci par avance pour votre aide 🙏

[Paul_Tikkanen · Accepted solution]

Hi:

Your PC is supported by the HP cloud recovery client utility that you can use to make a bootable USB flash drive that will reinstall W10, the drivers and the software that originally came with your PC.

Here is the link to create the recovery software.  You will need to use another PC to create the recovery media with.

Pilote - Ordinateur format microtour HP ProDesk 400 G2 | Assistance clientèle HP®

Here is the link for how to use the utility:

Ordinateurs professionnels HP - Utilisation de HP Cloud Recovery Client sous Windows 11 et Windows 1...

[Guido13340]

Hello Paul, je vais essayer et je vous tiens informé.Merci 

[Paul_Tikkanen]

You're very welcome. 

[Guido13340]

 Bonjour 

je me suis connecté sur le cloud mais je ne trouve pas le model hp prodesk  400 G2 "MT" WINDOWS 10  . J ai telecharger la version pour le 400 G2 DM  a la place de MT.  Impossible de l installer car le formatage de ma carte ssd est diffèrent . Que me conseillez vous ? Merci

[Paul_Tikkanen]

Hi:

When you install the cloud recovery client on another PC and run it, doesn't it ask you to enter your PC's serial number before proceeding?

If it asks you to input a model number first, and the Prodesk 400 G2 MT does not appear on the list of supported PC's then you will have to use the alternative method to reinstall W10.

Make a bootable W10 installation flash drive with the media creation tool from the link below.

Télécharger Windows 10 (microsoft.com)

The W10 product key is encrypted in your PC's BIOS, so W10 will automatically install the version of W10 the product key is good for.

You won't need to enter a product key when installing W10.

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

Ordinateur format microtour HP ProDesk 400 G2 Téléchargements de logiciels et de pilotes | Assistanc...

[Guido13340]

Bonsoir Paul...j essayerai cette option dès que possible.Je vous tiendrais informé.... Merci pour votre aide....

[Paul_Tikkanen]

You're very welcome.

I don't know why HP has the cloud recovery client utility on the 400 G2 MT support page if it is not supported for the model series.  ☹️

[MayS]

Hi @Guido13340 !

Thank you for visiting our English HP Support Community.

We advise you to post your question/replies in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

@Paul_Tikkanen Thank you for helping! 🙂

Regards,
MayS. 

[Guido13340]

Hello

My problem was solved, here is the method used:

-win10 downloaded from the microsoft site.

- impossible to install on my pc ssd card (formatting problem, partition problem .....)

- I formatted my ssd card on another PC.
- After the last installation attempt,
-I deleted all the existing partitions, leaving only the one on my ssd card where I wanted to install w10,

- YES it worked and I managed to install w10.

Hoping that after formatting my SSD card I did not delete my WIN10 Microsoft key (but PAUL told me that this key was in the BIOS)

Thank you Paul for your help and thank you all.....

Guido