• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
HP Pavilion Laptop PC 15-eg0000 (45W38AV)
Microsoft Windows 11

Hello everyone,

 

I am currently attempting to fix the device of a customer who reports the following issue:
On boot, a virtual keyboard appears. This had not happened until we had to fix a broken Windows install due to an update. While this keyboard is visible, it appears that the CPU of the notebook runs far slower than usual, increasing boot times drastically. This is, naturally, unacceptable. 

The on-screen keyboard looks like this:

 

J4n1X_1-1741090531445.png

Pressing the keyboard image on the bottom (which curiously seems to be some sort of shutterstock image) will close it, keeping the icon on the screen, and restoring regular system speed. 

 

I have looked through the BIOS options, and there is no way to turn it off there. Do any of you have an idea what else I could do?

 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Solution: 

I have noted that the "Boot" tab in msconfig was bugged out, and thus recreated the boot files by starting from a recovery image. This has solved my issue, at least for the startup of the computer when booting to Windows.

 

View solution in original post

1 REPLY 1
HP Recommended

Solution: 

I have noted that the "Boot" tab in msconfig was bugged out, and thus recreated the boot files by starting from a recovery image. This has solved my issue, at least for the startup of the computer when booting to Windows.

 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->