HP Pavilion Gaming 15 power button blinks and doesn't turn on

[Karthik_]

I bought the laptop 4 months ago. 

When I turn the laptop on the power button stays on for two seconds and goes off for one second but the screen remains black.  This loop continues infinitely. 

Earlier when I used to move the laptop the screen used to flicker and I had to force shut down to get it back to normal. I have done this about 10+ times in the last 4 months.

I have a warranty for the laptop for the next 7 months and need to know what steps to take now. 

Thanks in advance. 

[WAWood · Accepted solution]

@Karthik_ 

Based on your comments, it sounds like the screen cable connection is loose or faulty -- but we can do nothing from here to check or repair that.

You should not be having problems like this with a new PC! 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck